Frequently Asked Questions

𝐖𝐡𝐚𝐭 𝐢𝐬 𝐏𝐋𝐃𝐓 𝐅𝐢𝐛𝐫❓

- PLDT FIBR is a Wired Internet that uses FIber Optic lines to transmit data across the internet.

𝐇𝐨𝐰 𝐦𝐮𝐜𝐡 𝐝𝐨𝐞𝐬 𝐢𝐭 𝐜𝐨𝐬𝐭❓

- There is No initial Fees to be paid in getting PLDT FIBR but there is a 36 Month contract period that a subscriber has to follow

𝐖𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐢𝐬 𝟑𝟔 𝐦𝐨𝐧𝐭𝐡 𝐜𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐩𝐞𝐫𝐢𝐨𝐝❓

- this is part of the contract agreement that subscribers has to follow. PLDT is asking that you would have to pay a certain monthly fee for the next 36 months.

𝐖𝐡𝐚𝐭 𝐰𝐨𝐮𝐥𝐝 𝐡𝐚𝐩𝐩𝐞𝐧 𝐢𝐟 𝐈 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐬𝐭𝐨𝐩 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐨𝐟 𝐦𝐲 𝐦𝐨𝐧𝐭𝐡𝐥𝐲 𝐩𝐚𝐲𝐦𝐞𝐧𝐭❓

-Anytime that payments have to be stopped within the 36 month contract period will subject you to a PRE TERMINATION FEE worth (3) THREE TIMES your monthly payments.

𝐈 𝐡𝐚𝐯𝐞 𝐡𝐞𝐚𝐫𝐝 𝐭𝐡𝐚𝐭 𝐏𝐋𝐃𝐓 𝐅𝐈𝐁𝐑 𝐢𝐬 𝐬𝐥𝐨𝐰. 𝐈𝐬 𝐭𝐡𝐢𝐬 𝐭𝐫𝐮𝐞❓

- Absolutely Not. PLDT FIBR has been rated as the fastest WIRED INTERNET SERVICE by OOKLA speedtest service for almost 4 years straight. It is the fastest internet service that anyone can get in the Philippines. If the internet is slow it is probably due to home usage of internet. The speed and reliability of the internet service is reliant on how many internet users are using at home and what kind of internet activities being done with it. Complaints regarding speed is usually due to very high internet activity using lower plans like 1299/month, This is usually solved by upgrading to the right plan for home use.

𝐈 𝐡𝐚𝐯𝐞 𝐡𝐞𝐚𝐫𝐝 𝐭𝐡𝐚𝐭 𝐏𝐋𝐃𝐓 𝐅𝐈𝐁𝐑 𝐚𝐥𝐰𝐚𝐲𝐬 𝐠𝐞𝐭𝐬 𝐝𝐢𝐬𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝. 𝐖𝐡𝐲 𝐢𝐬 𝐭𝐡𝐢𝐬❓

- Any news regarding PLDT FIBR getting disconnected is usually due to Physical Line Damage or scheduled maintenance of PLDT FIBR. It is easily resolved by contacting a PLDT TECHNICIANS ONLY through HOTLINE 171 by PLDT and SMART and the various Social media pages that PLDT HOME has.

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐟𝐨𝐫 𝐏𝐋𝐃𝐓 𝐅𝐈𝐁𝐑❓

- PLDT FIBR only requires you to submit (1) ONE PHILIPPINE GOVERNMENT ISSUED ID and your personal information to a PLDT Agent.

𝐖𝐡𝐚𝐭 𝐃𝐨 𝐈 𝐥𝐨𝐨𝐤 𝐟𝐨𝐫 𝐨𝐧 𝐚𝐧 𝐨𝐧𝐥𝐢𝐧𝐞 𝐏𝐋𝐃𝐓 𝐀𝐠𝐞𝐧𝐭, 𝐬𝐨 𝐈 𝐜𝐚𝐧 𝐭𝐫𝐮𝐬𝐭 𝐭𝐡𝐞𝐦❓

- The right qualities of an online agent is that he/she must always be ready to answer your PLDT FIBR related questions and would not leave you behind your queries when it comes to application follow ups and verifications.

𝐖𝐡𝐲 𝐬𝐡𝐨𝐮𝐥𝐝 𝐈 𝐠𝐞𝐭 𝐏𝐋𝐃𝐓 𝐅𝐈𝐁𝐑❓

- Fiber optic internet gives you a kind of internet that inherently cannot be provided by other forms of internet like, LTE/mobile Data internet. Unlike other forms of internet, it is not limited by DATA CAPPING whereas when data limits are reached, internet becomes slower or you would need to reload on additional charges to get to faster internet speeds again. PLDT FIBR is truly an UNLIMITED DATA INTERNET. You do not have to worry on extra charges on your internet usage since you can have the speed you want all day without slowing down or giving additional reloads on your data. This gives you a lot of savings for your heavy internet usage especially for ONLINE CLASSES and WORK FROM HOME SETUP.